Navigating clinical trials presents significant challenges for Medical Liaisons. The lack of timely access to essential participant enrollment and retention data can hinder effective engagement with clinical sites, making it difficult to enhance recruitment efforts. Additionally, healthcare providers often struggle without comprehensive insights into health measurements, which are crucial for fostering productive dialogues with investigators and ensuring participant retention.

Challenge

We collaborated extensively with various stakeholders to analyze the current challenges faced in site operations. By mapping the user journey and conducting in-depth discussions, we identified critical pain points and the tasks that need to be addressed.

Leveraging our findings, we examined the interconnected ecosystem of site operations to enhance the flow of information between stakeholders, ultimately aiming to strengthen relationships and utilize site performance data to maximize productivity.

Approach

SPOT empowers Medical Liaisons (MLs) with essential tools to assess site performance and plan targeted support by tracking enrollment trends and comparing site metrics against national benchmarks, fostering meaningful discussions with investigators. It provides on-demand insights into participant health metrics, enabling MLs to identify outliers and understand needs, while streamlining data gathering and delivering actionable insights on screening failures. Ultimately, SPOT enhances care coordination by organizing key health information for more effective interactions with healthcare providers.

Solution

Search bar functionality

Quickly search sites by preferences like location or investigator.

Site summary

Access essential site information, investigator contact, and milestones.

Enrollment

Comprehensive enrollment data with trends and performance comparisons.

Retention

Displays treatment performance, participant status, and trending data.

Patient health metrics

Identifies outlier participants, enhancing safety and decision-making insights.

AI chat feature

Ai feature that supplies user with information about the site, individual performance and the protocol.

Key features

Halfway through the project, enhancing collaboration transparency became a central focus and area of interest, particularly as upper management began engaging in discussions around it. Within the site collaboration suite, our product emerged as a key platform for facilitating communication and collaboration among on-site stakeholders. This shift required us to analyze pain points and conduct interviews with key stakeholders—mainly Medical Liaisons (MLs), who primarily interact with Principal Investigators (PIs) and Clinical Research Associates (CRAs).

Enhancing collaboration transparency